We are pleased to announce that the College will implement a new IT support web site. This new web site will provide all college employees and students with the ability to submit requests for technical assistance or support, report technical problems, view notices of known issues/planned outages, and look up articles for common issues. You will also have the ability to update open tickets with additional information, check the status of open tickets, and complete Customer Satisfaction surveys for each closed ticket.
Ready to get started?
To log in, go to https://ellucian.service-now.com. Your User Name is your full college email address. On first login, enter your User Name and then click Reset Password. You will receive an email containing your password for the IT service web site. You can also email a request or report a problem via email (important: the email must be sent using your college email account). Simply email the details of the request or problem to firstname.lastname@example.org. Your email will be converted into a ticket and assigned to an IT staff member for resolution. Additionally, you can call the Texarkana College Help Desk at 866-614-5008.
Want more information?
Once you have logged into the IT service web site, you will see a Reference Guide icon in the left-hand menu. This Reference Guide will provide instructions on using the system.
We believe that the new IT support web site will enable us to better serve you, our customers. If you have any questions or concerns, please let us know.