Texarkana College COVID-19 Cases - Updated November 19, 2020

Texarkana College will provide students with very important information about topics such as cancellations and closures, accessing your courses online, working remotely with your classmates and professors, technology tips, and support services you can access while the campus is closed for visitors. These emails will come from alerts@texarkanacollege.edu.

▶ Attending On-Site Classes and Visiting Campus In-Person

▶ Fall Course-Delivery Options

▶ COVID-19 Campus Safety Preparations, Precautions and Policies

▶ Enrollment and Financial Aid

▶ Student Support and Advocacy

Attending On-Site Classes and Visiting Campus In-Person

What should I expect when I arrive on campus for an appointment or to attend class?

Texarkana College has established protocols for all campus visitors including students, faculty, and staff. Participation in the screening protocols is mandatory before each campus visit. Upon arrival, please follow directional signs leading you to the primary campus entrance and drive up to a screening carport. Please be sure to wear a mask as you go through the screening. There you will be greeted by health care screeners who will ask you several questions regarding possible exposure to COVID-19 and any symptoms you may be experiencing. Your temperature will be taken using a no-touch infrared thermometer, and you will be asked to wear a mask during your time on campus. Once the screening process is completed without concern, you will be issued a wristband and asked to remain in adherence to social distancing guidelines established by local and state authorities during your time on campus.

A detailed description of what to expect on campus can be found in this video:

What are my options if I don’t feel safe coming on campus for an appointment with an advisor?

TC academic advisors and financial aid specialists are available to help you by phone, email or through a virtual online meeting. The Student Tab on the TC website has a lot of information and quick links to help you.

We encourage you to look at the mode of instruction for each class offered this Fall.
This information is available on the TC website. There are a vast number of courses offered that will be taught exclusively through TEAMS. Some may have some face-to-face expectation, so if you are concerned about being on campus, you may want to look for those classes taught virtually.

If you have questions about Admissions, Advising, or Registration, call the Office of Enrollment Services at (903) 823-3012. You may also email admissions@texarkanacollege.edu or advising@texarkanacollege.edu with specific questions.

If you need assistance with Financial Aid, call (903) 823-3267 or email financial.aid@texarkanacollege.edu.

Are TC’s classrooms and labs socially distanced?

Yes. All TC Classrooms and labs are set up with a MAX Occupancy to maintain social distancing.

How often are classrooms and labs being disinfected?

The Texarkana College Facility Services Team performs disinfection daily, and in high occupancy areas they are cleaning multiple times daily, with an emphasis on disinfecting restrooms and all other frequently touched areas. Texarkana College also uses a Clorox Total 360 system that utilizes electrostatic spray technology to allow Clorox disinfecting and sanitizing solution to reach surfaces outside the line of sight, covering what conventional trigger sprays may miss, including the sides, undersides and backside of surfaces. This system is used on an as-needed basis throughout the campus. In addition to our facility teams daily sanitizing procedures, Texarkana College will be providing disinfecting wipes for students to wipe down any area they desire.

Full details can be found in the Campus Operations Plan During COVID-19 Pandemic and the Phase 5 Return to Campus Protocol

How do I find and purchase the textbooks I need? Can I use my financial aid funds at the TC Bookstore?

Log in to myTC my.texarkanacollege.edu go to the schedule tab, and locate your course and the section you are taking. Then, go to bookstore.texarkanacollege.edu and click Textbook Lookup. Use the Textbook Lookup tool to find each course section you are taking and add the books to
your cart.

To purchase your books from the TC Bookstore, you may choose to use a credit card or use funds from your financial aid. To use your financial aid, you must choose Pay with Student Account as your payment method.

Beginning August 10, 2020, bookstore hours for Fall 2020 in-person purchase of textbooks will be Mon- Thurs. 8 AM – 6 PM; 8 M- 4 PM on Fridays. To purchase textbooks, students will need to bring a copy of their schedule with them to the bookstore to ensure the accuracy of purchases. Students needing to purchase textbooks only will be serviced in the hallway in front of the bookstore in the Truman Arnold Student Center. For students who want to shop for supplies, clothing or other items during the COVID 19 pandemic, the max occupancy for the bookstore will be 10 students at a time. Textbooks can also be purchased online https://bookstore.texarkanacollege.edu/ and can be picked up curbside or shipped out to them by UPS. Students may use their financial aid to purchase textbooks, course materials, and laptops through the bookstore.

Will I need a student ID? How do I get my student ID?

In an effort to keep our students and staff safe, we are developing a way to have your ID mailed to you using either your existing photo if you’re a continuing student, or a photo you upload through myTC if you are new or returning after a layoff. Once we have this process ready, you will be notified of your next steps. In the meantime, our Testing Center and TC Bookstore can accept your state-issued ID.

Where and how do I get my parking sticker?

Download a Parking Permit Form from this link: www.texarkanacollege.edu/parking-permit.

Please have your parking permit form completed prior to coming on campus and into the Administration Building top pick up your parking sticker from our Student Accounts Office (downstairs to the right as you enter). If you already have a parking sticker on your vehicle, that sticker is still active and you do not have to get a new one each year/semester. Parking stickers are free for the first sticker and $2.00 for any additional sticker needed.

If I don’t feel well and I stay home will I still be able to complete my class assignments remotely?

Yes. Every class has some level of virtual learning. If you feel that you are exhibiting symptoms of COVID-19, you must contact your instructor for information on how you may continue with your class remotely. It is important to note that you will still be responsible for your class assignments. Some workforce courses and labs may require you to work directly with your instructor to arrange for an alternative course delivery method to allow for hands-on skills assessment for course completion.

What should I know about the Screening Stations?

Screening Station Hours

  • Robison Road
    M/W 6:30 a.m.-6:30 p.m.
    T/Th 6:30 a.m.-7:00 p.m.
    F 6:30 a.m.-4 p.m.
  • Career Education Center
    6:30 a.m.-9 a.m.
  • Martine
    6:30 a.m.-9:30 a.m.

Screening Questionnaire

In addition to taking your temperature, our screening station staff will ask you the following questions. Anyone answering yes to any of the following questions will need to refer to information on positive screening below prior to returning to campus and/or entering the building.

  1. Are you currently experiencing, or have you `in the last 5 days experienced flu-like symptoms such as fever, cough, chills, shortness of breath, muscle pain, headache, diarrhea, sore throat or loss of taste or smell?
  2. Have you or someone you reside with been tested or confirmed positive of COVID-19 in the last 10 days?
  3. Have you received a positive result for a COVID-19 siding over 100.0F? (taken during screening)

Information for Students & Employees On Positive Screening for COVID-19

Fall Course-Delivery Options

Will TC be open for the fall semester? If so, will classes be in-person or online?

Yes. TC will begin the Fall 2020 semester on August 19 by providing four options for students to choose from for their method of course delivery. You can choose the style of course delivery that meets your individual needs.

All courses will have a section designation with corresponding three-letter codes (FLX, HYB, OOS, or WEB) and shown in the Fall Course Listing:
texarkanacollege.edu/mpub/admissions/schedule.aspx?term=2021FA
These three-letter codes are listed after the course number and section number. (Ex: ENGL 1301.04 OOS)

Texarkana College will offer four course-delivery options for Fall 2020.  Full details are available at texarkanacollege.edu/courses/.

Do I need a computer? If so, how can I get one?

Effective Fall 2020, all classes will require a computer. Please review our Computer Requirement Policy. You may purchase a computer with financial aid through the bookstore for $600.00.

How will my instructor inform me about my classes?

A few days before your classes start you will receive email instructions from your professor through your TC email address. You should make sure that your TC email address is ready and accessible immediately upon registration because this is our primary mode of communication. We will also be sending out TC Alert emails to all students and staff to help prepare you for the semester.

Here are the instructions to set up your TC email. texarkanacollege.edu/helpdesk/tag/outlook

Students need to check their email daily.

Are there any resources for Online Courses?

Using Microsoft Teams

Your Texarkana College instructors will be connecting with you through an online app called Microsoft Teams. This is an easy-to-use app that will give you a way to join online chats, calls, video-enabled meetings, as well as manage projects, upload files, and pretty much conduct your course work in a completely virtual format.

Please download Teams and be prepared to begin your coursework on Monday, March 30. Your instructor will send you direct links and information about how to access your coursework online. If you have questions, contact your instructor directly or contact the TC Helpdesk.

Transitioning to Online Courses

Check out our 13 tips for being switching to an online course format.

Student access to campus wifi is available on campus.  Access TCNet Wifi Hot Spots around campus

Campus Map

What should I know about registration?

Fall registration is now available. Browse classes and learn more.

You may email or call your faculty advisor to schedule a call or a virtual meeting. If you don’t know their email address or direct number, search the faculty/staff directory.

Students without holds can register themselves online via myTC. Learn how to access your student tab and register via myTC.

If you have questions about Admissions, Advising, or Registration, call the Office of Enrollment Services at (903) 823-3012. You may also email admissions@texarkanacollege.edu or advising@texarkanacollege.edu with specific questions.

If you have a question about Transcripts, call (903) 823-3357 or email registrar@texarkanacollege.edu.

If you need assistance with Financial Aid, call (903) 823-3267 or email financial.aid@texarkanacollege.edu.

You can contact Student Accounts at (903) 823-3331 or business.office@texarkanacollege.edu.

The Educational Opportunity Center is available to assist you remotely with your ApplyTexas and FAFSA applications. You can reach the EOC by phone at (903) 823-3106 or email eoc@texarkanacollege.edu.

You may also use the chat box from any page on the TC website to ask questions.The chat is monitored during business hours, and you may leave a message after hours to receive a response via email.

COVID-19 Campus Safety Preparations, Precautions and Policies

What if I don’t feel well? Should I call my instructors? Should I come to campus?

Please do not come to campus if you are not feeling well, especially if you are running a fever. If you feel well enough and you are able to contact your instructor, please email or call them as soon as possible to inform them of your condition. However, if you are very ill or have extenuating circumstances, you may need to make arrangements with your instructors for completion of your assignments.

If you need assistance from a friend or family member to help you make contact with the college, you may grant them permission to act on your behalf by completing a Student Information Release Authorization Form, download from texarkanacollege.edu/ferpa.

The right to privacy policy is strictly enforced by TC faculty and staff in compliance with the Federal Family Education Rights and Privacy Act of 1974 (FERPA). TC is prohibited from providing certain information to anyone other than the student without written permission from the student.

If I was exposed to COVID-19, do I self-quarantine? Whom do I let know I may have been exposed?

TC has established a procedure for you to follow if you believe you have been exposed to the virus that causes COVID 19. Please review the Protocols for Testing Positive or Exposure to Someone Who Has Tested Positive.

What happens if someone in my class tests positive for COVID-19? Does the class still meet? Does the class need to get tested for COVID-19?

A review of the class protocols will be conducted to see if anyone was at risk of exposure. Anyone determined to be at risk will be personally contacted and will receive information about how to watch for signs of symptoms, and how the class will continue to be conducted virtually. Only those who begin exhibiting symptoms should be tested for COVID-19. Out of an abundance of caution, all students and staff who were present in the building with the person infected will be notified. For more information visit: texarkanacollege.edu/exposure-protocols

If I have to present a negative COVID test or written statement indicating they haven’t exhibited symptoms, to whom should this documentation be presented?

You may present this documentation to your instructor, who would then notify the Office of Human Resources.

Why do I need to wear a mask?

You need to wear a mask to comply with campus, local, and state mandates, which are designed to keep yourself and others safe.

Enrollment and Financial Aid

If I don't have a computer or internet access, can I come to the college to complete my college application and my FAFSA?

To complete your college application, you may call 903-823-3012 and make an appointment with a recruiter to come to campus. To complete your FAFSA, you may call 903-823-3267 and make an appointment with a Financial Aid Advisor to come to campus.

The Financial Aid Office says I have to turn in some documents. Can I walk them inside the Administration Building?

Yes, the administration building is open Monday-Thursday 8-5 and Friday 8-4. You can also upload documents directly from home using the financial aid portal on the TC website (TC Online Financial Aid System).

I want to take out a loan for the fall semester. How do I sign up for it?

In order to request a student loan, you will need to come into the Financial Aid Office to complete the applicable forms. If you are a new loan borrower, you will need to attend a one-time student loan borrower seminar first (currently taught virtually through Microsoft Teams). You may sign up for this seminar by calling the Financial Aid Office at 903-823-3267.

How can I drop off my transcripts to complete my enrollment process?

You may call the Office of Enrollment Services at 903-823-3012 to schedule a time to drop off this information.

How can I pick up a copy of my TC transcript?

You may request a copy of your transcript from this link: www.texarkanacollege.edu/admissions/transcripts/
You may also call the Office of Enrollment Services at 903-823-3012 to schedule a time to pick up your transcript, or you may arrange to have it mailed to you.

I need to take the TSI exam. Is the testing center open on campus? Can I take the TSI online?

The TC Testing Center is open by appointment. You may call 903-823-3278 for more information.

What if I have questions about enrolling?

Enrolling in Fall Classes

TC academic advisors and financial aid specialists are available to help you by phone, email or through a virtual online meeting. Beginning July 6, they will also be available to meet on campus by appointment only. Please note that all campus visitors will be required to go through screening prior to entering any campus buildings.

The Student Tab on the TC website has a lot of information and quick links to help you. Be sure and take a look at the bottom of the page to view the Pathways for each degree plan. Find your pathway and click on the link. This tool will help you plan your schedule for the upcoming semesters

View the Fall Course Schedule.

Fall registration is now available. Browse classes and learn more.

You may email or call your faculty advisor to schedule a call or a virtual meeting. If you don’t know their email address or direct number, search the faculty/staff directory.

Students without holds can register themselves online via myTC. Learn how to access your student tab and register via myTC.

If you have questions about Admissions, Advising, or Registration, call the Office of Enrollment Services at (903) 823-3012. You may also email admissions@texarkanacollege.edu or advising@texarkanacollege.edu with specific questions.

If you have a question about Transcripts, call (903) 823-3357 or email registrar@texarkanacollege.edu.

If you need assistance with Financial Aid, call (903) 823-3267 or email financial.aid@texarkanacollege.edu.

You can contact Student Accounts at (903) 823-3331 or business.office@texarkanacollege.edu.

The Educational Opportunity Center is available to assist you remotely with your ApplyTexas and FAFSA applications. You can reach the EOC by phone at (903) 823-3106 or email eoc@texarkanacollege.edu.

You may also use the chat box from any page on the TC website to ask questions.The chat is monitored during business hours, and you may leave a message after hours to receive a response via email.

SessionPayment DeadlineClasses Start
May Mini 2020May 6, 2020May 18, 2020
Summer Workforce 2020May 6, 2020May 18, 2020
Summer 10-Week 2020May 20, 2020June 1, 2020
Summer I 2020May 20, 2020June 1, 2020
Summer II 2020June 24, 2020July 6, 2020
Fall 2020August 5, 2020August 19, 2020

All students must pay or set up a payment plan by the payment deadline. If you register for a session after the payment deadline, you must pay or set up a payment plan on the same day.

Payment Options

  • Pay in full. You can pay online using myTC or call Student Accounts at (903)823-3331 to pay with a debit or credit card.
  • Set up a payment plan. You can set up a payment plan online using myTC. This option requires 25% down plus a $30 enrollment fee.
  • Use financial aid. Your FAFSA must be submitted, processed, and applied to your student account.
How do I get my refund?

It is recommended that students make a refund choice by logging into your myTC. You have two choices when you log in. 1) Have your refund go to your own personal bank account; 2) Have your refund go to your new myTCmoney card issued by Herring Bank. The refund cards are mailed to you by Herring Bank. If you do not make a refund choice, any refund issued to you will be mailed to the address on file at Texarkana College.

How do I pay for my classes?

Pay online through your myTC account or contact Student Accounts at 903-823-3331 to pay via phone with a debit/credit card. Payment plans are only available online and require 25% down plus a $30 fee.

Student Support and Advocacy

What type of academic support will I receive if I have to be quarantined or be out for an extended period of time due to having COVID-19 or being exposed to COVID-19?

If you need academic or personal support or you are feeling overwhelmed, Tonja Blasé, TC’s Director of Disability Services, Student Retention and Testing, can help you. You can reach her by calling 903-823-3349 or by email at Tonja.blase@texarkanacollege.edu. She helps with:

• Identifying resources for academic support and tutoring
• Testing support and services
• Disability services
• Resources for mental health and safety, personal needs such as food supply, and personal hygiene items

If I have to drop classes due to complications with COVID-19, will I owe money? Will it affect my financial aid moving forward?

It is possible that you could owe money to the college if you drop classes. Dropping any classes prior to census or after census could result in your financial aid being recalculate no matter the reason for dropping. Classes dropped or failed as a result of COVID-19 must still be calculated as part of the “satisfactory academic progress” standards which could affect your financial aid. For more information on refunds, visit this link: https://www.texarkanacollege.edu/student-accounts/refunds/

What is the Financial Aid COVID assistance fund?

As part of the CARES Act passed by Congress in response to COVID-19, the federal government sent funding to colleges to help assist students if eligible. Please visit the CARES Act application on the TC website for more detail, at texarkanacollege.edu/coronavirus/cares-act-student-aid/

I do not have internet nor a device for online or virtual classes, but I don’t feel comfortable sitting in a classroom on campus? Can TC help me with access to the technology I need to take classes?

You will need access to a computer and Wi-Fi for the entire length of your course. If you need to purchase a laptop computer, you may do so through the Texarkana College Bookstore. Special student pricing is available and financial aid may be used for the purchase. A list of internet Wi-Fi service providers can be found here: texarkanacollege.edu/coronavirus/

Additionally, WiFi is available on campus for TC students. There are several labeled hot spot areas across campus.

Campus Map

If you are having trouble accessing TCNet Wifi contact the TC Help Desk.

The Help Desk is open Monday through Friday to assist you.  Beginning March 30, the hours will be 8 a.m.-8 p.m. Monday-Thursday and 8 a.m.-4 p.m. Friday.

Technology Requirements and Technical Support

All students must have access to a laptop with a microphone and camera, as well as high speed internet. Dell laptops meeting the minimum requirements are available in the TC Bookstore for $600, and students may use financial aid to cover laptop purchases. Please note that Chromebooks, tablets (such as iPads), and smartphones do not meet the minimum requirements to complete coursework online.

If you are having trouble accessing your myTC account or need to reset your password, contact the TC Help Desk.

The Help Desk is open Monday through Friday to assist you.  Beginning March 30, the hours will be 8 a.m.-8 p.m. Monday-Thursday and 8 a.m.-4 p.m. Friday.

If you are trying to reach someone on campus, the TC switchboard is open. You can dial (903) 823-3456 during business hours for assistance or to leave a message for a faculty or staff member to return your call.

Internet Services and Access

If you are having problems with access to internet or technology, please notify your instructors immediately. They may be able to connect you with the resources you need to complete your coursework online.

The Federal Communications Commission has an agreement which states that providers will waive late fees, not cutoff service for lack of payment, and open hot-spots for increased accessibility to the internet

Please visit the following websites for the latest details on how to sign-up and leverage these services.

  • Cox Communications offers a range of services and packages for the next 60 days (for ex, free access to over 650,000 Wi-Fi hot spots; residential customers in the company’s Starter, StraightUp Internet and Connect2Compete packages will be automatically upgraded to speeds of 50 Mbps).
  • Comcast offers free Wi-Fi for 2 months to low income families plus all Xfinity hot-spots are free to the public during this time.
  • AT&T offers open hot-spots, unlimited data to existing customers, and $10/month plans to low income families.
  • Verizon is not providing any offers, but is following the FCC agreement.
  • Sprint is providing unlimited data to existing customers. Starting Tuesday, March 17, 2020, Sprint will allow all handsets to enable hot-spots for 60 days at no extra charge.
  • T-Mobile is providing unlimited data to existing customers. It will soon allow all handsets to enable hot-spots for 60 days at no extra charge.
Food Pantry & Care Closet

Texarkana College has a Food Pantry and Care Closet for personal items if you are needing support in this way. Contact: tonja.blase@texarkanacollege.edu or phillip.parrish@texarkanacollege.edu for assistance with this program.