Provides information and guidance to students and others regarding Financial Aid.

Qualifications:

Education/Certification:

• Bachelor’s degree in related field

Special Knowledge/Skills:

• Knowledge of automated processing
• Knowledge and interpreting of federal and state rules and regulations, guidelines and procedures related to student financial aid programs.
• Skill in entering data accurately, making simple calculations and knowledge of supervisory techniques
• Ability to effectively communicate orally and in writing.
• Must possess required knowledge and be able to explain and demonstrate with or without reasonable accommodations, that the essential functions of the job can be performed.
• Maintaining an established work schedule
• Effectively using interpersonal and communication skills including tact and diplomacy.
• Effectively using organizational and planning skills with attention to detail and follow through.
• Maintaining confidentiality of work related information and materials.
• Establishing and maintaining effective working relationships

Experience:

• Two-year experience working in either financial aid and/or related work experience.
• Preferred Interviewing and counseling work experience.

Major Responsibilities and Duties:

• Reviews, verifies and analyzes financial aid applications and documents to determine the type and amount of financial aid available to students.
• Calculate awards according to federal regulations and guidelines.
• Collects and/or reviews financial aid applications to determine completeness and eligibility for financial aid.
• Verifies accuracy of documents and consistency of data from need analysis processor, federal tax returns, financial aid transcripts verification document, and student information; performs data analysis to identify discrepancies in data and determines action for resolution; request additional information for incomplete or inconsistent applications.
• Processes application according to federal guidelines or regulations; denies aid if ineligible; appropriate award donors, adjustment, changes and/or corrections.
• Answer questions, inquires or requests of students, parents, lenders, guarantee agencies or staff person, in writing or by telephone regarding financial aid eligibility and awards.
• Input information, changes, corrections or new awards into database.
• Participates in the annual audit of student records and record retention requirements
• Maintain quality control of manual and automated data and provide for accurate and timely processing applications.

Salary Range:

Commensurate within the Texarkana College pay scale

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