Syllabus: ITSC 2339: Operating Systems for Help Desk

 

Course:                       Operating Systems for Help Desk

Instructor:                  Kathy Smith

E-mail:                        kasmith@texarkanacollege.edu

Office:                         BUA 10

Phone:                         (903)838-4541 or (903)832-5565 ext. 3030

 

Text Required:           Supporting Users and Troubleshooting a Microsoft Windows XP Operating Systems

                                    Microsoft Official Academic Course 70-271 with lab manual

                                    ISBN: 0-7356-2077-6

 

Course Description:

            A study of fundamental customer support concepts of microcomputer operating systems. Topics include support of end users who run Microsoft Windows XP in a business environment or home users running Windows XP Home by resolving operating systems issues by telephone, connecting remotely to an end users computer or by visiting the user’s desktop.

 

Learning Outcomes:

            Apply basic principles to explain to customers how to manage and troubleshoot Windows operating system. The student will also gain necessary background and experience to prepare for the Microsoft exam 70-271, which is the first of two required test in the MCDST (Microsoft Certified Desktop Support Technician) certification.

 

Course Operation:

            The class will consist of lectures, assignments, and hands-on lab activities. All exams will be given during scheduled class time. Any missed exam will result in an adjusted format exam with a ten percent penalty.

 

Grading Scale:

                        A         90 – 100

                        B          80 – 89

                        C         70 – 79

                        D         60 – 69

                        F          Below 60

 

Grades will consist of the following:

            Lab Activities                           25%

Assignments                             25%

            Exams                                      25%

            Final                                         25%

 

Lab:

            Hands-on lab will be done during the class period.

 

From the catalog:

            Any student who officially withdraws from a course on or before the last day to drop will receive a “W”. Students are expected to attend, regularly, all classes in the course for which they are registered. The instructor may drop the student for non-attendance, but is not required to do so. Responsibility for drops and for work missed because of illness, school business, or other circumstances is placed on the student. Maximum allowed absences before the instructor drop:

           

            Night classes              2

            TTH/MW                   4

            MWF                          6

            3 tardies = 1 absence

 

DEADLINE TO DROP FROM FALL 2007: Friday April 13, 2007.

 

*Cheating:

 

            Cheating will not be tolerated. Scholastic dishonesty, involving but not limited to cheating on a test, plagiarism, collusion, or falsification of records will make the student liable for disciplinary action after being in investigated by the Dean of Students. Proven violations of this Nature will result in the student being dropped from the class with an “F”.

            This policy applies campus wide, including TC Testing Center, as well as off-campus classroom or lab sites. Students are furnished this information during Freshman Orientation with the TC Student Handbook.

* Information provided by the Texarkana College 2004 – 2005 Catalog.